1. Company Information
This website is operated by STEPANAKERT SL, registered in Spain with its registered address at:
CALLE Nanclares de Oca, 30
Piso 0, Puerta
28042 Madrid
Spain
For customer service inquiries please contact:
Email: [email protected]
2. Scope
These Terms and Conditions apply to all purchases made through this website by consumers and businesses.
By placing an order, you confirm that:
You are at least 18 years old, or
You have the permission of a legal guardian.
3. Products
All products listed on the website are subject to availability.
We reserve the right to:
modify product descriptions
update prices
discontinue products at any time
Product images are for illustration purposes only and may differ slightly from the actual product.
4. Prices
All prices displayed on the website are shown in EUR (€) unless otherwise stated.
Prices may include or exclude VAT depending on the delivery location and applicable legislation.
Shipping costs, if applicable, will be clearly displayed during the checkout process before order confirmation.
We reserve the right to change prices without prior notice.
5. Orders
When you place an order on our website:
You will receive an order confirmation email.
This confirmation does not yet constitute acceptance of the order.
A binding contract is formed once the order has been accepted and dispatched.
We reserve the right to refuse or cancel orders in cases including but not limited to:
suspected fraud
pricing errors
product unavailability
violation of these terms
6. Payment
We accept payment through the methods displayed on the website at checkout.
Payment must be received in full before an order is dispatched.
All transactions are processed through secure payment gateways.
We do not store full payment card information.
7. Shipping and Delivery
Delivery times may vary depending on the destination and carrier.
Estimated delivery times are indicative only and not guaranteed.
STEPANAKERT SL is not responsible for delays caused by:
shipping carriers
customs processing
incorrect delivery information provided by the customer
force majeure events
Customers are responsible for ensuring that shipping details are accurate.
8. Right of Withdrawal (EU Consumers)
Under EU consumer law, customers have the right to withdraw from a purchase within 14 days of receiving the goods without providing a reason.
To exercise the right of withdrawal, the customer must notify us at:
Returned products must:
be unused
be in original packaging
include all accessories
Customers are responsible for return shipping costs unless the product is defective.
Refunds will be processed within 14 days after receiving the returned goods.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Include:
order number
photos of the product
description of the issue
We will offer a replacement, refund, or appropriate solution.
10. Warranty
Products are covered by the legal warranty applicable under EU consumer law.
This warranty covers manufacturing defects but does not cover damage resulting from:
misuse
improper storage
normal wear and tear
11. Limitation of Liability
To the maximum extent permitted by law, STEPANAKERT SL shall not be liable for:
indirect damages
loss of profits
loss of business opportunities
delays outside our control
Our liability shall not exceed the amount paid for the purchased product.
12. Intellectual Property
All content on this website including but not limited to:
text
images
logos
designs
trademarks
is the property of STEPANAKERT SL or its licensors and is protected by intellectual property laws.
Unauthorized use is strictly prohibited.
13. Privacy
Your personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.
14. Force Majeure
We shall not be held responsible for failure or delay in performance due to events beyond our reasonable control, including but not limited to:
natural disasters
strikes
transport disruptions
government restrictions
cyber incidents
15. Governing Law
These Terms and Conditions are governed by the laws of Spain.
Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Madrid, Spain, unless otherwise required by consumer protection laws.
16. Changes to These Terms
STEPANAKERT SL reserves the right to update or modify these Terms and Conditions at any time.
Changes will take effect immediately upon publication on the website.
If you have questions regarding these Terms and Conditions, please contact:
STEPANAKERT SL
CALLE Nanclares de Oca, 30, Piso 0, Puerta
28042 Madrid
Spain
Email: [email protected]