Privacy & Policy
Last updated: Jul 1, 2026
1. Introduction
Welcome to lacarotte.net ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or purchase products from us.
2. Data Controller
Email: [email protected]
3. Personal Data We Collect
We may collect:
- Information you provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Date of birth (where required)
- Account credentials
- Customer support communications
- Order Information
- Products purchased
- Order history
- Payment status
- Delivery information
- Payment Information
Payments are processed by secure third-party payment providers. We do not store complete payment card information.
Automatically Collected Information
- IP address
- Browser type
- Device information
- Operating system
- Language
- Website usage
- Cookies and similar technologies
4. How We Use Your Data
We use your data to:
- Process and deliver orders
- Verify legal purchasing age where required
- Manage your customer account
- Provide customer support
- Prevent fraud
- Improve our website
- Comply with legal obligations
- Send marketing communications where you have consented
5. Legal Basis
We process your personal data under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Your consent
6. Sharing Your Information
We may share your information with:
- Payment providers
- Shipping and logistics companies
- IT hosting providers
- Customer support platforms
- Marketing providers
- Government authorities where legally required
All third parties process personal data under appropriate contractual safeguards.
7. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented, including Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequacy decision.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet accounting and tax obligations
- Resolve disputes
- Comply with legal requirements
Retention periods vary depending on applicable legislation.
9. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To exercise your rights, contact:
10. Cookies
We use cookies to:
- Operate the website
- Remember your preferences
- Measure website performance
- Improve user experience
- Deliver marketing (where consent has been provided)
You may manage your cookie preferences through our cookie banner or your browser settings.
11. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction.
12. Children's Privacy
Our website is intended only for adults legally permitted to purchase our products. We do not knowingly collect personal information from individuals under the legal purchasing age in their country.
13. Marketing Communications
If you subscribe to our newsletter or consent to marketing, we may send promotional emails regarding products, offers and updates.
You may unsubscribe at any time using the link included in each email.
14. Third-Party Services
Our website may use third-party services including:
- Payment providers
- Shipping providers
- Analytics providers
- Marketing platforms
- Customer support software
Each provider processes data according to its own privacy policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated revision date.
16. Contact Us
If you have questions regarding this Privacy Policy or how we process personal data, please contact:
Email: [email protected]