FAQs

Orders are normally processed and dispatched within 24 hours on business days. During busy periods, processing may take slightly longer.

If your order has not yet been processed or packed, we may be able to change or cancel it. Please contact our support team as soon as possible with your order number.

Delivery normally takes 5 to 10 business days, depending on the destination country and the selected carrier.

After you receive your Tracking ID, it can take 5 to 10 days before the tracking becomes active. This is because the package first needs to be transported from the packing warehouse to the first distribution center of the selected carrier.

Yes. Once your order has been packed and prepared for shipment, you will receive a tracking link / Tracking ID by email.

We accept secure payment methods such as Visa, Mastercard, iDEAL, and other available payment options shown at checkout.

Some products are only available to customers aged 18 or older. Age verification may be required at checkout to comply with applicable rules.

You may request a return within 30 days, provided the product is unopened, unused, and in its original condition.

Please contact our support team with your order number and the reason for the return. We will provide further instructions.

You can contact us through the Helpdesk or the Contact us page. Please include your order number when contacting us about an order.